D E L I V E R Y P O L I C Y
Orders During COVID-19
Due to COVID-19, we will confirm with you whether or not you require contactless delivery of your Christmas Tree prior to delivery date. Please note, we are also taking the necessary precautions with each and every delivery & installation, including sanitisation between each delivery, and wearing face masks into your home should you require installation of the Christmas Tree.
Delivery of your new product is done with great care at Rudolph’s Run.
Please note, the delivery cost of your product/s is free if you live within the Sydney Metropolitan. Please check our Delivery Suburbs Page for a full list of delivery suburbs. Please also check if a surcharge applies to your surcharge during the checkout process or on our Pricing Page. Delivery cannot be made until full payment is made, including all required surcharges to selected suburbs.
Please note we cannot deliver Christmas Trees to an address outside of Sydney. Rudolph’s Run Pty Ltd will make best efforts to deliver products on your preferred delivery date/s to the address specified by you during the purchase process. During December, our busiest period, please allow for flexibility if we cannot deliver to you on your requested date/s.
Upon completion of your purchase, our team will organise for your Christmas Tree to be delivered on atleast one of your Preferred date’s as a priority. We will call you to confirm delivery and send a text message the day of. Don't worry if you're not home when the product/s are delivered. Australia Post will leave a card at your home advising you that an attempt has been made to deliver your product. Your new product will then be available to be collected at your local post office. You will find information about the post office location on the card left by the courier.
Rudolph’s Run Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfill your order, we will notify you within 2 business days to arrange a full refund.
CHANGES TO YOUR ORDER
Once your order is placed, it is too late. If you would like to change your order after it has been received, please give us a call on 0410 211 122 and we will do what we can within the terms of our Returns Policy.
If you have any questions about delivery, please get in touch via our contact form on the home page. During business hours you can also contact us via 0410 211 122 or send us an email at firstname.lastname@example.org